When I started collaborating with Talkual, my role was purely technical. But once I got involved in the day-to-day of the company, I realized there were quite a few areas that could be improved:
- How the team organized and planned for the upcoming months.
- How the non-technical side of the company communicated with the tech team.
- How the tech team shared visibility into what they were working on.
- The lack of clear metrics for the ecommerce side.
After noticing these issues, I got to work and took on a mixed role—part developer, part product. Together with the rest of the team:
- We documented processes that had only existed in one person’s head—things that were essential for scaling and automating the company.
- We created a ticketing system so the rest of the company could report things that weren’t working without having to wait for someone on the tech team to create a task.
- We set up several routines within the product team to keep the rest of the company in the loop—like a public roadmap updated monthly, and a bi-weekly summary showing what we’d done and where projects stood.
- We implemented a BI system to gather key data and make it easily accessible.
All of this helped us improve significantly in a few areas—like how we handled error tickets, how clear our upcoming roadmap was, and it let us spend more time building and executing with a clearer direction.
Get in touch
You can book a free call or just send me an email and tell me what you're looking for.
- Book a free call.
- Email me at hello@albertogalca.com.
I'll be honest with you. If your idea is completely wild or unrealistic, I'll say it. And if it's doable, I'll outline the next steps. Simple and direct.